Shipping
Processing, Origin & Tracking
Orders are processed and dispatched within 24 hours of payment confirmation on business days. You will receive a tracking number by email after dispatch. All orders ship from our warehouse in Germany. Shipments remain within the EU single market, so there is no customs clearance or import duty; VAT is handled at checkout.
Estimated Delivery Times
- Germany and Austria: 2-3 business days, DHL/DPD
- France, the Netherlands, Denmark, the Czech Republic and Poland: 3-5 business days, DHL/DPD
- Spain, Italy, Portugal and Slovakia: 4-6 business days, GLS/DHL/BRT
- Sweden, Finland, Romania, Bulgaria, Greece, Croatia and Hungary: 5-7 business days, DHL/PostNord
Delivery times are estimates. We provide free tracked standard shipping to every EU country currently supported at checkout.
Packaging
Orders are packed discreetly and securely. Each shipment includes the protective accessories supplied with the product and transit insurance at no extra charge.
Returns & Refunds
14-Day Right of Withdrawal
EU consumers may withdraw from an online purchase without giving a reason within 14 days of receiving the item. Notify us within this period at tsiaochih@outlook.com or through our Contact Us page. After notifying us, send the item back within a further 14 days to the German warehouse address we provide.
Item Condition & Return Costs
The item must be returned in its original condition and packaging with all accessories. A refund may be reduced if the item has been handled beyond what is necessary to establish its nature, characteristics and functioning. For a withdrawal within the 14-day period, we provide a prepaid EU return label at no charge. Contact us before sending the item and use the label we provide; independently arranged return shipping cannot be reimbursed unless agreed in writing. If an item is damaged in transit, has a manufacturing defect or does not match its description, we provide an appropriate remedy under applicable consumer rights.
Process & Refunds
- Contact us within 14 days of delivery.
- We will send return instructions and a prepaid label for the German warehouse.
- Pack the item securely and send it within 14 days after notifying us.
Refunds are issued to the original payment method in accordance with EU rules. We may wait until we receive the item or proof that it has been sent. For a damaged, defective or incorrect item, contact us promptly; depending on the circumstances, we will offer repair, replacement or a refund.
Consumer Disputes
The former European ODR platform was discontinued on 20 July 2025. Information about recognized consumer dispute resolution bodies is available from the European Commission: Consumer Redress in the EU.
