What Is the EU 14-Day Right of Withdrawal?

When you buy from TsiaoChih as a consumer in the European Union, you have a legal right to withdraw from your purchase within 14 days after receiving the item, without giving a reason.

This right is part of EU consumer protection rules and applies to online purchases made by consumers. It gives you time to inspect the item at home and decide whether you want to keep it.

How the 14-Day Period Works

The withdrawal period begins on the day you, or a person designated by you, receives the item. If you decide to withdraw from the purchase, please contact us within this 14-day period by email or through our Contact Us page.

After you notify us of your withdrawal, the item must be returned within 14 days.

Where Are Returns Sent?

For EU customers, eligible returns are handled through our local warehouse in Germany. This means you do not need to send the item back to Asia, making the return process more practical for European customers.

Return Conditions

The item should be returned in its original condition and packaging. All included accessories, such as the sword bag, certificate, and maintenance accessories, should also be returned.

You may inspect the item as you would in a physical store. However, we may deduct an appropriate amount from the refund if the item shows signs of use beyond what is necessary to check its nature, characteristics, and condition.

Free Returns in the EU

For withdrawals made within 14 days, TsiaoChih provides a prepaid EU return label at no charge. Contact us before sending the item and use the label we provide. Return shipping arranged independently cannot be reimbursed unless agreed in writing.

If the item arrives damaged, has a manufacturing defect, or does not match the product description, please contact us promptly. In such cases, we will offer an appropriate solution in accordance with EU consumer protection rules.

Refunds

Refunds are issued through the original payment method. We may wait until we have received the returned item, or until you provide proof that the item has been sent back.

Need Help?

If you are unsure how to start a return or withdrawal request, contact our support team. We will guide you through the correct steps and send a prepaid return label for our German warehouse.